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Terms & Conditions

1. Acceptance of General Terms and Condition

Please carefully review these General Terms and Conditions before making any purchases on the website www.novor.co.uk. Your use of this website and your purchase of goods constitute automatic acceptance of these General Terms and Conditions.


2. Ordering Process and Contract Conclusion

2.1. Order Process

The order process through our online shop involves several steps. First, select the desired goods. Second, provide your customer data, including billing and delivery addresses (if different). Third, select your payment method. Finally, review all information provided (e.g., name, address, payment method, ordered goods) and make any necessary corrections before confirming your order by clicking “Buy now.”


2.2. Contract Conclusion

By placing an order, you make a binding offer to enter into a contract with us. The automatic order confirmation signifies that we have received your order but does not constitute acceptance. Acceptance of your order occurs with a separate delivery confirmation email or when the ordered goods are shipped. The sales contract is confirmed upon the issuance of the delivery confirmation email or the shipment of goods. If we make partial shipments, the sales contract applies only to the confirmed goods in the delivery confirmation. You will be informed separately about the delivery of any remaining items.


2.3. Unfulfilled Orders

If we are unable to fulfil your order for any reason, we will notify you via email and refund your money.


2.4. Order Accuracy

You are responsible for ensuring that all information provided to Virtual Rock Ltd (trading as NOVOR) in your inquiry or order is accurate and complete. We are not obligated to accept orders and reserve the right to examine and reject orders at our discretion, without providing reasons.


2.5. Quantity Restrictions

Please understand that the sale and delivery of goods are intended for household quantities.


3. My Account

3.1. Account Creation

You may place orders with us without creating a personal user account by providing the necessary data during the order process. However, you have the option to establish a personal user account with a password. This allows your personal data to be saved, eliminating the need to re-enter information for future orders. Your account provides access to the “My account” section, offering a comprehensive overview of your profile, pending orders, order history, as well as delivery and payment details.

3.2. Account Security

If you create and use an account on our website, you are responsible for safeguarding your account and password and for restricting access to your computer. By agreeing, you accept liability for all activities carried out through your account and/or with your password, to the extent permitted by law. You must take necessary measures to keep your password confidential and secure, and promptly notify us if you suspect unauthorised access or use of your account or password.


4. Prices and Shipping Charges

4.1. Price Inclusions

All prices include applicable taxes, including sales tax and fees, unless separately specified.


4.2. Shipping Charges

NOVOR includes shipping within our pricing within the UK. Overseas delivery will vary depending on your region and currency exchange.


4.3. Import and Export Expenses

For deliveries to countries outside the European Economic Area, you are responsible for all relevant import and export expenses, as well as any applicable charges and fees.


4.4. Pricing Errors

While we make every effort to ensure the accuracy of product details on our website, pricing errors may occasionally occur. In case of a pricing error in your order, we will promptly inform you. We reserve the right to cancel any order for a product with an incorrect price, whether accepted or in transit. If you have already paid, we will refund the full amount. Refunds for products recalled in transit will be processed once the products are returned to us.


5. Delivery Conditions/ Shipping Conditions

5.1. Product Availability

Information regarding product availability and delivery times for products sold on www.novor.co.uk is provided on the respective product detail page. Please note that availability estimates are approximate. If we discover during order processing that the ordered products are unavailable, we will notify you via a separate email, without affecting your legal rights.


5.2. Delivery Costs for Unsuccessful Deliveries

You are responsible for all costs resulting from an unsuccessful delivery if we are unable to deliver the goods due to their size, or if you are not available at the provided delivery address despite prior notification of the delivery time.


6. Contact Information

If you have any questions about these Terms or our Services, please contact us at info@novor.co.uk.


7. Changes to Terms

We may update these Terms from time to time. We will notify you of any changes, and the revised Terms will be effective upon posting on our website. You are responsible for reviewing and understanding the most current version of these Terms.

8. Intellectual Property

All content and materials available through our Services, including but not limited to text, graphics, logos, images, and software, are owned or licensed by us and are protected by copyright, trademark, and other intellectual property laws.


9. Returns and Refunds Policy

9.1 Eligibility for Returns

You may be eligible for a return if you have received a damaged, defective, or incorrect product, or if you are not satisfied with your purchase. To be eligible, your return request must be initiated within 14 days from the date of purchase.


9.2 Conditions for Returns

The product must be in its original packaging and in the same condition as when you received it. We require proof of purchase, such as the order number or receipt.


9.3 Return Process

To initiate a return, please contact our customer support team at contact info@novor.co.uk and provide the following information:

– Order number

– Details of the product you wish to return

– Reason for the return

– We will provide you with instructions on how to return the product.


9.4 Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 7 business days.


9.5 Shipping Costs

Shipping costs for the return of eligible items are your responsibility, unless the return is due to our error or a product defect.


9.6 Exchanges

If you received a damaged or defective item, we will replace it with the same product. If you wish to exchange a product for a different item, please initiate a return, and you can place a new order.


9.7 Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation is subject to the status of your order. If your order has already been processed or shipped, it may not be possible to cancel.


10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England

and Wales.


11. Entire Agreement

Our terms and conditions constitute the entire agreement between the parties and supersede any prior agreements or understandings.

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